True North Governance & Performance System™
An integrated engagement from governing direction to organizational execution.
When priorities, departmental work, resources, and performance reviews need to work together, we help leaders build and embed a connected organizational system.
Governance Clarity → Strategic Direction → Performance Infrastructure → Execution Discipline
We begin with your organization’s needs and build on sound work already in place. The engagement connects shared priorities to clear ownership, departmental plans, meaningful measures, resource decisions, and regular performance reviews.
Through diagnosis, alignment, design, and integration, leaders develop practical tools and put them to use—with facilitated support for reviewing progress, addressing gaps, and adjusting course.
The goal is alignment that holds under execution: a system your organization uses to guide decisions, sustain accountability, and fulfill its mission.
What is making it hard for your organization to move forward?
TNPG's Services Overview
True North helps governing boards and leadership teams clarify priorities, strengthen leadership, and connect decisions to action. Engagements range from focused retreats and workshops to integrated support across governance, strategy, and organizational performance.
Governance & Strategic Alignment
Clear roles. Shared priorities. Direction people can act on.
When board and staff expectations differ, priorities compete, or a strategic plan needs updating, we help leaders establish shared direction and agree on what comes next.
Board Retreats & Direction Setting
Facilitated retreats help governing boards and leadership teams clarify roles, strengthen working agreements, and establish priorities. Preparation and discussion are tailored to your organization, with decisions and next steps captured in a concise report.
Strategic Planning & Alignment
We help organizations develop or refresh strategic plans through leadership discussions, stakeholder input, and practical choices about priorities and outcomes. The result is a strategic framework with clear ownership and an initial implementation roadmap.
Connecting the Plan to Execution
Additional support can connect strategic priorities to departmental plans, performance measures, budgets, and processes.
Performance Infrastructure & Execution Support
Connect priorities. Measure what matters. Strengthen follow-through.
When plans, measures, budgets, and departmental work are disconnected, we help leaders build practical tools and routines that turn performance information into decisions and action.
Organizational Performance Diagnostic & Action Session
Our proprietary diagnostic establishes a baseline of how people experience the six Conditions of High Performance. Facilitated interpretation combines findings with organizational evidence to identify strengths, gaps, and improvement priorities. Leaders leave with an action plan identifying priorities, owners, and next steps.
Performance Measurement & Management
Training helps staff learn to define and use meaningful measures. Facilitated development sessions help teams create their own measures, definitions, ownership assignments, and practical scorecards.
Departmental Planning & Performance Reviews
We help connect strategic priorities to departmental plans, resources, and accountability. Facilitated reviews help leaders examine progress, make decisions, and document corrective action.
Change Management & Practical Problem-Solving
We help teams identify root causes, develop workable solutions, and put changes into practice. Facilitated support clarifies who needs to be involved, what needs to change, and how to communicate, assign ownership, and review progress.
Engagements may address one defined need or combine these elements into a coordinated package.
Leadership & Team Performance
Lead Yourself • Lead Others • Lead the Organization
How leaders show up under pressure affects trust, communication, accountability, and execution. We help leaders and supervisors strengthen self-awareness, lead people effectively, and connect their team’s work to organizational priorities.
Leadership & Supervisory Development Program
A practical program organized around leading yourself, leading others, and leading the organization. Four or five modules combine leadership and supervisory skills with applied exercises, team discussion, and action commitments tailored to the group’s responsibilities.
Interpersonal Leadership & Emotional Intelligence
We help leaders navigate difficult conversations, build trust, strengthen accountability, and work through conflict. Practical exercises develop emotional intelligence and communication skills for leading effectively under pressure.
Leadership Under Pressure
Workshops that help leaders recognize how their behavior under pressure affects communication, trust, and team performance—and develop more deliberate, effective responses.
Leadership & Team Alignment
Using the True Tilt Personality Profile™ from Tilt365®, we help leaders explore individual and team patterns, navigate differences, and strengthen collaboration. Facilitated discussions translate assessment insights into practical commitments for working together.
Leadership-Team Retreats
Focused sessions help leadership teams clarify expectations, address communication and accountability challenges, and establish working agreements and next steps.
Engagements range from individual workshops and retreats to a coordinated development series.
True North In Practice
See how TNPG helps governing boards and leadership teams turn direction into action— and build the foundation for sustained performance.
Harnett County, North Carolina
TNPG guided board and staff retreats, community and employee input, and development of the County’s first adopted strategic plan. Performance management training, departmental business plans, and strategic scorecards connected that direction to departmental work and budgeting.
Town of Leland, North Carolina
TNPG supported governance and board retreats, community and staff surveys, and strategy and performance measure workshops to develop Leland’s adopted strategic plan. Building on that foundation, the Town subsequently developed a transparency portal to share measures and progress.
City of High Point, North Carolina
TNPG supported High Point over multiple years through board priority-setting retreats, governance work, and staff workshops on performance management. Building on that foundation, City staff developed a strategic plan dashboard to share quarterly progress on goals, initiatives, and projects.